Free delivery on orders over Rs 5,000•Ships frozen & delivered within 50–70 minutes•Real fruit · no artificial colours•Hand-crafted, bite by bite•
Our promise
Returns & Refunds
Your happiness matters. If something isn’t right with your order, we’re here to help.
Food safety first
As Frozen Joy is a frozen food product, we cannot accept returns of opened or thawed items for health and safety reasons.
Damaged or wrong orders
If your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery with your order number and a photo. We’ll arrange a replacement or refund.
How to reach us
- Use our Contact Us page, or
- Email us directly and our team will respond within 24 hours.
Refund timing
Approved refunds are processed to your original payment method within 5–7 working days.